Imperial Hotel Tokyo

We had an unforgettable stay at this luxurious hotel. the room was spacious and elegantly decorated with exclusive amenities. the restaurant offered a wide range of special diet menus, all deliciously prepared. the spa and wellness center was exceptional, with a full body massage leaving us feeling completely relaxed. the indoor swimming pool was perfect for swimming laps, and the sauna and Jacuzzi provided relaxing moments.

We experienced a long wait for our in-room breakfast. Though the quality of the food was high, the wait was a minor issue.

Staff, comfort, catering, quality of services

Restaurant prices in general

The service

The style of the hotel. Small room. Very expensive restaurants

We absolutely loved the location of the hotel. It was situated in a great district, with easy access to trains and subway stations. Being able to eat under the bridge in the izakayas was a must-do experience. The view from our high floor room was breathtaking, overlooking the beautiful castle and park. The included breakfast at Viking Sal was excellent, offering a wide variety of options. The staff went above and beyond to ensure our needs were met, providing impeccable service. the location, comfort, and service made our stay at the hotel truly enjoyable.

We felt incredibly welcome during our stay at the hotel, with no complaints whatsoever. The concierge staff and other hotel staff were incredibly helpful, making our experience even more enjoyable.

I have been upgraded to a room on the Imperial Floor - it's top (space, amenities, etc.) Overall, the staff are impeccable. The cleanliness is good too. The location is ideal.

There have been a few mistakes when taking orders for room service (staff's command of English) and it is sometimes difficult to access breakfast at the Viking Sal restaurant (too many people).

The beds are very comfortable, the hotel was always with many people for conferences. It's pretty big but nice. One night a couple of drunks came to the bar but they didn't bother us, their drunkenness was striking.

Great distances to travel inside to get to the rooms

Great location within walking distance to major attractions, restaurants, shopping, and metro stations. Excellent service from the staff, who were friendly and accommodating. Upgraded to a junior suite, which was spacious and comfortable.

Check-in experience was disappointing, with a long wait for the room to be ready. Lack of effort from the staff to check-in guests before the official time.

Location

The price didn't include breakfast and they charge you for the fruit on the side

Old and small rooms for their price

Located in a prime area with easy access to nearby shopping in Ginza and major train stations, this hotel is perfect for those who prioritize location. Rooms are spacious and clean, while the service is exceptional with helpful and friendly staff. The newer tower offers modern facilities such as a fitness center and Baby Care Room, as well as great views of the city and surrounding areas.

The smoking area in the lobby could be better managed to prevent the spread of smoke.

location is convenient, close to Ginza and restaurants.

Our was only cleaned between 15-16 hours.

The good bed, toilet with bidet! Very good care

Small bathroom

Good location near subway and attractions, large and comfortable room, excellent service from staff, wide variety for breakfast.

No negatives.

Practical and elegant

Everything is correct except the French restaurant le saison

Location in front of Hybiya Park and in the immediate vicinity of Ginza.

Somewhat aged luxury.

I recently stayed at the Imperial Hotel for a week and had a fantastic experience. From the moment I arrived, the staff made me feel welcome and took my food allergy seriously. They went above and beyond to recommend restaurants that could cater to my needs and ensured that my room service orders were allergen-free. The hotel itself was clean and lovely, and the food was delicious. The central location was perfect, with easy access to the metro station and Tokyo Central. The staff's English fluency was impressive, and the hotel had a great bar with a lively atmosphere. I felt well taken care of and will definitely stay here again.

Would recommend this hotel.

Availability of staff

Breakfast room scattered around the 4 corners of the hotel. Breakfast correct but really not worthy of a 5 star hotel. All the accesses are paying: in this case inflate the prices and make all inclusive. Dress code for access to the spa is not specified.

Everything is done for the greatest satisfaction and comfort of the visitor. Upgrading is appreciated. Exceptional service!

Nothing.

Budget-friendly accommodation. Central location near metro station and Tokyo central. Quiet rooms. Continental breakfast with room service. Friendly staff. Many restaurants and discounts available for hotel guests.

Felt most welcome, no complaints whatsoever.

Flawless staff, clean and quiet room, spacious lounge, classy bar, convenient location for exploring Tokyo, outstanding service.

The hotel's central location was perfect for exploring the city. It was just a short walk to the bustling streets of Ginza and Tokyo Central Station. the professional staff made our stay even more enjoyable, always welcoming and resourceful. the facilities were superb, with a clean and spacious lobby that offered a great first impression.

One downside was that the smoking area in the lobby was not properly managed, as the smoke could reach other parts of the lobby. It would have been better if there was an isolation wall or partition.

Spacious rooms with comfortable beds and daily housekeeping. Convenient location near train stations and multiple subway lines. Helpful English-speaking staff and available in-room massage service. Airport bus service provided for convenience. Numerous restaurants within walking distance.

During our stay at the Imperial Hotel, we were amazed by the level of service and attention to detail. The staff made us feel like VIPs, ensuring every interaction was pleasant and memorable. From the moment we arrived, they were quick to assist with our luggage and ensure a smooth check-in process. The room was impeccably clean and well-appointed, with all the amenities we needed for a comfortable stay. The breakfast served in our room was delicious and the complimentary soft drinks and evening glass of wine were a thoughtful touch. The hotel's location near Ginza and Hibayu Park was ideal, offering easy access to both the bustling city and a peaceful oasis. our experience at the Imperial Hotel was exceptional, and we would highly recommend it to anyone visiting Tokyo.

Convenient location, friendly staff, spacious rooms, authentic experience.

Nothing is perfect.

We were lucky to get upgraded to a tower room with a brilliant view and complimentary breakfast. The staff was incredibly helpful and the location was perfect for exploring bars and restaurants within walking distance. I would recommend this vintage hotel.

Located in a prime spot near great transport links and restaurants, this hotel offered top-notch facilities that were spotlessly clean. This hotel truly understands the importance of making guests feel welcome and taken care of.

Nothing all excellent.